Rudelruf™

Terms of Use

Convenience translation — not legally binding. The binding version of these terms is the German original. This English translation is provided for information only. The paid subscription is offered in selected EU/EEA countries only; the countries in which it can be purchased are shown in Google Play. This English version is provided for readers in those countries and does not by itself extend the service to any other country.

Provider: Lia Labs, owner: Stefan Mayer (see Legal Notice) · As of: 1 September 2026

Important note: Rudelruf™ is an additional safety net for pets left alone – it is not a rescue, guard or emergency service and no substitute for a vet, animal rescue, the police or the fire brigade. The service depends on third-party technology (internet, mobile network, push, device, battery); an uninterrupted availability or timely delivery of alerts cannot be guaranteed (see § 6). Do not rely exclusively on the app.

§ 1 Scope, contracting parties

(1) These terms apply to the use of the app "Rudelruf™" and the associated server services.

(2) The usage contract for the app is concluded between you and the provider. The acquisition and payment of the app run through Google Play; in this respect, the terms of Google additionally apply. Depending on the country, Google may act as seller/payment processor.

§ 2 Description of services

(1) Rudelruf™ is an assistance and notification service: the owner registers an absence; if no response is given by the deadline, the server notifies the carer network that the owner has set up themselves.

(2) Rudelruf™ does not itself provide any pet care, rescue, guard or emergency service and is no substitute for a vet, animal rescue, the police or the fire brigade. Whether and how quickly a carer reacts is outside the control of the provider.

(3) Found-pet help (collar QR). Optionally, you can generate a found-pet code together with a QR code for the collar for your pet. If you report your pet as missing, a finder can contact you or notify you via the code. If the function is activated, a missing report can additionally be shown to other users in the vicinity of the last known location so that a larger circle can help search – voluntarily, free of charge and on a best-efforts basis, without any promise of success. This function is free of charge. An optional physical tag is a non-binding order request and is not paid for through the app; no claim to manufacture or dispatch arises from it. Anyone who reports a found pet does not become a contracting party through such use; Rudelruf™ merely provides the technical reporting/contact channel on a best-efforts basis (§ 6 applies accordingly) and gives no guarantee that a found pet will be reported or returned.

(4) Tierakte (pet record). Optionally, you can keep a Tierakte (pet record) for each pet (health, medication, weight, costs, appointments, heat cycle (Läufigkeit)). It is a private notebook for self-recorded information and no medical advice, no veterinary documentation and no substitute for the vet; the provider does not check the entries for accuracy or completeness. Reminders of due dates, appointments and the expected next heat cycle are a non-binding notification service: they may fail to arrive or arrive late, for example due to a missing network connection, disabled notifications or the device's power-saving functions. Keeping vaccination, deworming and treatment appointments remains your own responsibility. If you release the "Medicine" area in the Betreuungs-Steckbrief (care profile), the information shown there is exclusively your own; you are responsible for its accuracy. This function is free of charge.

§ 2a Community-Ring (community ring) and Community-Dienste (community services)

(1) What this is. In addition to the alerting (§ 2), you can use the network beyond your own contacts: the Community-Ring (alerting other carers near you if your private network cannot be reached) and the Community-Dienste (plannable, voluntary neighbourhood help around the pet). Both are optional and switched off by default; you switch them on deliberately yourself.

(2) Services offered. Through the Community-Dienste, only services without access to your home are arranged, in particular dog walking, transport/accompaniment to the vet, and care of the pet at the helper's place (also over holidays). Entering your home or a key handover is not the subject of these services.

(3) Free of charge — free neighbourhood help. The Community-Ring and the Community-Dienste are voluntary, free neighbourhood help. Through Rudelruf™, no remuneration for the arranged services is processed, invoiced or received; the provider charges no brokerage fee. No claim to remuneration arises from the use of these functions. Any private arrangements (e. g. reimbursement of expenses such as fuel costs) are made by the users involved on their own responsibility outside the platform; Rudelruf™ is not involved in this.

(4) Rudelruf™ is an intermediary, not a contracting party. Rudelruf™ merely establishes the contact between the users — between owner and carer or between owners among themselves — and is not a party to the services, help or arrangements agreed between the users. These come about exclusively between the users involved. The responsibility and liability for carrying out the services, for arrangements made, for the handling of the pet and for the conduct on site lies with the persons respectively involved themselves. Rudelruf™ owes only the technical brokerage or the alert and contact channel on a best-efforts basis, not the performance of the arranged service. In particular, Rudelruf™ gives no guarantee that a helper will be found for a request, that a helper will appear or that help will be provided in time or properly.

(5) Selection and trust. With the Community-Dienste, you as the owner select from the interested parties yourself. Before selecting, you see a profile released by the provider (e. g. first name, photo, age, short description) and reliability information; the full name and contact details are released mutually only after your selection (data protection: see the privacy notice; sensitive profile, contact and free-text data are stored encrypted). The information and reliability characteristics shown by Rudelruf™ are a guide, not a check or guarantee of the suitability, reliability or identity of a person. In particular, the provider does not carry out any reliability check or criminal-record check. Check for yourself to whom you entrust your pet.

(5a) Betreuungs-Steckbrief (care profile). For a service request, you as the owner can voluntarily release individual care details about your pet (e. g. feeding, medicine, vet, care notes, insurance). This release is optional, sensitive areas are excluded by default, and the details become visible only after your selection and only to the carer chosen by you – not to the open community. Home access data and the emergency contact cannot be shared through it. You are responsible for releasing only information that you are authorised to pass on.

(6) Requirements for providers. Anyone offering services must be of full legal age, provide their location (Homezone) and a telephone number, release a profile (consent) and provide their address (or be verified by Rudelruf™ under para. 6a). The role as a service provider is independent of the role as an emergency carer in the Community-Ring; separate, stricter requirements apply to the emergency ring. The provider warrants that their information is correct and can end the role at any time. Providers and emergency caregivers may voluntarily store a schedule; Rudelruf™ takes it into account when selecting whom a request or Community call reaches. Emergencies reach the caregiver even outside the schedule unless they have expressly opted out of this.

(6a) Verification by Rudelruf™ (verified mark). Community carers may, at their own request, be verified by Rudelruf™. Rudelruf™ then confirms either the contact details (name, telephone number, address – e.g. in a call) or, in addition, the identity (matching name and address against an official ID document, which is only shown). Only the verification level and the date are stored; no copies, images or notes of the ID document are kept. The level is shown to requesting owners as “Contact verified” or “Identity verified”. It is a snapshot at the time of verification and does not constitute a guarantee of the suitability or conduct of the verified person; the liability rules of para. 7 remain unaffected. Rudelruf™ may withdraw a verification level at any time, in particular after reports or changed details. There is no entitlement to verification.

(7) Liability. For the Community-Ring and the Community-Dienste, the liability provision of § 6 applies accordingly: the provider is liable only for its own breaches of duty in the technical brokerage and not for the conduct of the users among themselves or for damage arising from the arranged services. The liability limitations of § 6 (3) apply accordingly; unaffected remain the liability for intent and gross negligence, for injury to life, body and health, and under the Product Liability Act (Produkthaftungsgesetz). The responsibility for the pet and for the way the persons involved deal with each other lies with them (para. 4). We point out possible own coverage (e. g. pet-owner and private liability insurance); its existence and scope lie in the responsibility of the users.

(8) Conduct, misuse, reporting and blocking. You use the community functions only for their purpose and behave fairly and considerately. Prohibited are in particular false requests and false alerts, harassment, obtaining contact details by deception, and any use of the data received through the brokerage for purposes other than those agreed. Via a reporting function, you can report misconduct. The provider can suspend/block or remove requests, roles or accounts in the event of violations; this supplements §§ 8, 8b (obligations of the user).

(9) Best-effort, no guarantee. The Community-Ring and the Community-Dienste are an additional offering on a best-efforts basis and replace neither professional pet care nor a vet, animal rescue or emergency call. Availability or success of the brokerage is not owed (§ 6 (1) applies accordingly).

§ 2b Walking together (Rudel-Walk / "Gemeinsam Gassi")

(1) What it is. "Gemeinsam Gassi" (walking together) arranges joint walks in which each participating person brings their own dog – as a 1:1 date or as a group meet-up. It is about social contact, dog socialisation and neighbourhood, not about a service performed on the pet. The function is optional and switched off by default.

(2) Distinction from the Community-Dienste (§ 2a). Unlike the dog-walking service (§ 2a), in which someone acts for you, "Gemeinsam Gassi" is symmetrical: all those involved are out with their own pet. No service is offered or selected; one sets up a meet-up or joins a meet-up.

(3) Public meeting point, no home access. Meet-ups take place exclusively at a public, freely accessible meeting point. Access to your home is not the subject of "Gemeinsam Gassi"; the home address is not shared.

(4) Free of charge. "Gemeinsam Gassi" is voluntary, free neighbourhood. Through Rudelruf™, no remuneration is processed, invoiced or received (§ 2a (3) applies accordingly).

(5) Rudelruf™ is an intermediary, not a contracting party. Rudelruf™ provides only the technical framework for finding and arranging and is not a party to the arrangements made between the users. For carrying out the meet-ups, for arrangements as well as for the handling of the pets and the conduct of the participants, Rudelruf™ assumes no liability. Each participating person remains responsible for their own pet (supervision, leash/muzzle obligations, vaccination/health status, insurance). § 2a (4) and the liability provision of § 6 apply accordingly.

(6) Requirements, safety, reporting. Participants must be of full legal age. We recommend meeting in a clearly visible public place. Via the reporting function, you can report misconduct; the provider can suspend/block or remove meet-ups, participations or accounts in the event of violations (supplementing §§ 8, 8b). Success of the brokerage is not owed (§ 2a (9) applies accordingly).

§ 2c Rudel-Chat (pack chat)

(1) What it is. If the Rudel-Chat is activated, you can exchange 1:1 text messages with the carers of your private pack. The function is optional and serves coordination around the care; it is not an alert or emergency-call channel and replaces neither alerting nor an emergency call.

(2) Your content, fair use. You are responsible for the content you send. Unlawful, insulting or harassing messages as well as any use contrary to purpose are prohibited. Rudelruf™ is only a technical transmitter; the messages are stored encrypted and are not read by the provider.

(3) Misuse, blocking, storage period. In the event of violations, the provider can suspend/block the function or the account (supplementing §§ 8, 8b). Messages are stored only briefly and deleted at the latest after 30 days as well as immediately when the carer relationship is severed (details in the privacy notice).

§ 2d Gassi-Gruppenchat (walk group chat)

(1) What it is. If the Gassi-Gruppenchat is activated, each walking meet-up (§ 2b) receives a group thread. Participants can only be the parties to this meet-up – the organiser and the confirmed participants. The function is optional, serves coordination around the joint walk and is not an alert or emergency-call channel.

(2) Your content, fair use. You are responsible for the content you send. Unlawful, insulting or harassing messages as well as any use contrary to purpose are prohibited. Towards the other participants, your name is visible. Rudelruf™ is only a technical transmitter; the messages are stored encrypted and are not read by the provider.

(3) Moderation by the organiser. The organiser of a meet-up can remove individual participants; these thereby lose access to the meet-up and to the group chat. If the meet-up is cancelled or completed, the chat becomes read-only. This moderation belongs to the meet-up and exists regardless of whether the group chat is activated.

(4) Misuse, blocking, storage period. In the event of violations, the provider can suspend/block the function or the account (supplementing §§ 8, 8b). The chat is bound to the meet-up; messages are stored only briefly and deleted at the latest after 30 days (details in the privacy notice).

§ 2e Suche-Gruppenchat (search group chat / incident chat)

(1) What it is. If the chat is activated, an ongoing missing-pet search (§ 2, found-pet help) receives a group thread with the helpers. Participants can be the owner of the search and everyone who has reported a sighting for it. The function is optional, serves the coordination of the search and is not an alert or emergency-call channel.

(2) Your content, fair use. You are responsible for the content you send. Unlawful, insulting or harassing messages as well as any use contrary to purpose are prohibited. Towards the other participants, your name is visible. Rudelruf™ is only a technical transmitter; the messages are stored encrypted and are not read by the provider.

(3) Moderation by the owner. The owner of the search can remove individual helpers; these thereby lose access to the group chat and see no further location updates. This moderation belongs to the search and exists regardless of whether the chat is activated.

(4) Misuse, blocking, storage period. In the event of violations, the provider can suspend/block the function or the account (supplementing §§ 8, 8b). The chat is bound to the search: if you end the search, it is closed immediately and the history deleted; independently of this, messages are deleted at the latest after 30 days (details in the privacy notice).

§ 2f Dienst-Chat (service chat)

(1) What it is. If the chat is activated, you can, after the selection of a helping person for a Community-Dienst request (§ 2a), exchange 1:1 text messages with them. The function is optional, serves the coordination of the agreed service and is not an alert or emergency-call channel.

(2) Your content, fair use. You are responsible for the content you send. Unlawful, insulting or harassing messages as well as any use contrary to purpose are prohibited. Rudelruf™ is only a technical transmitter; the messages are stored encrypted and are not read by the provider.

(3) Misuse, blocking, storage period. In the event of violations, the provider can suspend/block the function or the account (supplementing §§ 8, 8b). The chat is bound to the request: it closes as soon as the request is completed or cancelled; messages are stored only briefly and deleted at the latest after 30 days (details in the privacy notice).

§ 2g Error report from the app

(1) What it is. Via Settings → "Report a problem" you can voluntarily report a technical error to the provider. The report comprises your free text and automatically attached technical diagnostic data (including app version, operating-system/device model, language, the page last opened, the time and a short log/stack-trace excerpt). The function serves solely troubleshooting and improving the app and is not an alert or emergency-call channel.

(2) Your content. You are responsible for the text you enter; do not send any third-party personal data and no content you are not authorised to pass on. You see text and diagnostics before sending.

(3) Scope, encryption, storage period. The transmitted log excerpt is limited to technical app messages and contains no passwords, location coordinates or chat content. Free text and log are stored encrypted; reports are deleted at the latest after 90 days (details in the privacy notice). Each report receives a reference number (RR-XXXXXX) for follow-up queries.

§ 2h Dokumenten-Ablage (document storage)

(1) What it is. Rudelruf™ offers the option to photograph documents about your own pet and store them in the app (invoices, findings, vaccination card, contracts, insurance documents). Use is voluntary; the function may be activated by the provider in stages.

(2) Second copy, no archiving service. The storage serves to retrieve your own documents. It does not replace proper retention: originals and records subject to statutory retention obligations continue to be kept by the user themselves. For the loss of stored files, the provider is liable only pursuant to § 6.

(3) Storage space. A limited storage space is available per account (currently 50 MB). Once it is exhausted, documents can only be stored again after the user has made space. Likewise, the number of pages per document and the size of an individual page are limited.

(4) Permitted content. Only your own documents relating to your own pet may be stored. The storage of unlawful content as well as the use of the storage as a general data store is prohibited. The provider does not open the stored files; in the event of a justified suspicion of a violation, it can suspend/block the account pursuant to §§ 8, 8b.

(5) Privacy. Stored documents are visible to the user. They are not passed on to carers, into the Notfall-Steckbrief (emergency profile) or to the community. Exception Familien-Abo (family subscription) (§ 2i): Active members of the same household can view the documents belonging to the household; they may store, edit and delete them only insofar as the administrator has granted them the right to edit (§ 2i para. 2a). A document stored for the household pet belongs to the owner and counts towards their storage space.

(6) Deletion. Documents remain stored until the user deletes them. Upon deletion of the account, they are removed (§ 4 and privacy notice section 5i).

(7) Linking with the Tierakte (pet record). A stored document can be linked by the user to an entry in their Tierakte – with a cost line or with an entry in the Health area (the vet invoice regularly belongs to the finding). Only a reference to the document is stored; a second copy of the scan does not arise, and content is not read out. Nothing changes regarding the privacy under paragraph 5. If the user deletes the document, the Tierakte entry with its amount remains and only loses the receipt; if they delete the entry, the document remains in the storage.

§ 2i Familien-Abo (family subscription) and household members

(1) What it is. With the Familien-Abo (§ 4), an owner can combine up to four persons of a household under a shared access. The owner who takes out the subscription is the administrator of the household; they invite the further members and can remove them again.

(2) What members see. Active members have – as long as the Familien-Abo runs – full access to the pets of the household: pet profile, Tierakte (health, medication, weight, costs, appointments) as well as the documents belonging to the household (§ 2h para. 5). This is not a restricted carer access, but a view like that of the owner. In addition, household members are wired as carers for one another in an emergency.

(2a) What members may change. Viewing under para. 2 and editing are separate. A member can initially only view the household's data; the administrator may additionally grant editing per person and may withdraw that right at any time. Irrespective of this, deleting a pet and marking it as deceased remain reserved to the owner of that pet alone. For documents, § 2h para. 5 applies accordingly.

(3) Responsibility of the administrator. The administrator warrants that they have asked the invited persons for their consent and are authorised to grant them insight into the pet and household data. Each invited person joins with their own account and thereby consents themselves.

(4) End of membership. If the administrator removes a member, a member leaves the household themselves, or the Familien-Abo ends (including by cancellation or by the administrator switching to an individual plan under § 4 para. 5), the full access of the affected member ceases; they fall back to their own access (own pets / own subscription, otherwise the free carer status). Changes to the pet data already made by a member remain.

(5) One household per person. A person can belong to only one family household at the same time.

§ 2j Operation, storage space and data backup

(1) What operation includes. The provision of Rudelruf™ includes the operation of the servers and the database, hosting and infrastructure, the storage space required for contractual use as well as the updates under § 7. Servers and database are operated in Germany; details and the service providers used are stated in the privacy policy (§ 8c).

(2) Storage space. The storage space is limited to contractual use; for the document store, § 2h para. 3 applies in addition. Rudelruf™ is not a general data store and not an archiving service.

(3) Data backup. The provider creates backups in the course of proper operation. These serve to restore the service after technical faults and are not an individual service owed to the user: there is no claim to the release of a backup or to the restoration of individual content you have deleted. Keep important documents additionally yourself (§ 2h para. 2). § 6 applies to damage caused by data loss.

(4) Access to your data. You can view your content in the app at any time; stored documents can be exported as PDF (§ 2h). Your right to data portability under the GDPR remains unaffected (§ 8c).

§ 3 Registration, account, carers

(1) An account is required for use; it presupposes full legal age (at least 18 years). Your information must be correct; access data must be kept secret.

(2) You set up your carer network yourself and invite carers by e-mail. You warrant that you have asked the invited persons for their consent and enter their data (e. g. e-mail) lawfully.

(3) Carers receive access to the information necessary for the deployment (including address, access) only in the active alert case. The key access is automatically blocked after the deployment.

§ 4 Prices, trial, term, cancellation

(1) For pure carers – users without their own pet – Rudelruf™ is permanently free of charge. Use only becomes chargeable once you create your first own pet and thereby become an owner – not already with registration. From that point in time, Rudelruf™ is offered as a subscription: 5,99 € per month or 59,99 € per year (individual access) as well as a Familien-Abo for 89,99 € per year, which covers up to four persons of a household; the further members are covered free of charge as long as the Familien-Abo runs. The respective valid final price including any value added tax is shown before purchase in Google Play; billing is done through Google. From the creation of the first own pet, you are entitled to a free trial period of 14 days; thereafter the subscription is chargeable.

(2) Billing, renewal and cancellation of a subscription are done through your Google Play account.

(3) Automatic renewal: The subscription renews automatically for the respective chosen term (one month or one year) at the previous price, unless you cancel. The charge is made at the beginning of each new period through Google Play. A price change does not take effect through the renewal alone: we will notify you in advance, and it applies only once you have agreed to it via Google Play; if you do not agree, your subscription continues at the previous price until the end of the current period and is then not renewed (§ 10, last sentence).

(4) Cancellation: You can cancel the subscription at any time in the subscription settings of your Google Play account; the cancellation takes effect at the end of the current billing period (according to Google's rules, as a rule at the latest 24 hours before the end of the period). Periods already begun are not refunded pro rata. Important: deleting your Rudelruf™ account is not a cancellation of the subscription. It keeps running at Google Play and keeps being charged until you cancel it there.

(5) Changing plans. You can switch between the plans at any time (e. g. from the monthly to the yearly or the Familien-Abo). The switch is handled through Google Play. If you switch to a larger plan, the previous plan ends immediately; the paid time remaining is credited to the new plan according to Google's rules. If you switch to a smaller plan, the previous plan runs until the end of the paid period; the new plan only begins after that. In neither case are amounts already paid disbursed; paragraph 4 remains unaffected. What Google Play shows you before you confirm the switch is authoritative.

§ 4a Inactive accounts

(1) When an account counts as inactive. An account counts as active as long as, within the last 24 months, you have signed in to the app or used Rudelruf™ at least once, or are part of another user's active carer network. If all of this is absent for a continuous period of 24 months, the account counts as inactive.

(2) Excepted accounts. Accounts with a running paid subscription (individual or Familien-Abo, § 4) always count as active and are not deleted for inactivity. Active members of a Familien-Abo (§ 2i) count as active as long as the Familien-Abo runs. This provision therefore essentially concerns permanently free accounts that are not part of a carer network.

(3) Advance warning. Before an inactive account is deleted, we notify you in good time in text form (e.g. by email to the address stored in the account, additionally as a notice in the app) – as a rule 30 days, 14 days and 7 days before the planned deletion. A single sign-in or use within this period resets the inactivity and averts the deletion.

(4) Deletion. If you do not sign in despite the notices, we may subsequently delete the account and the associated personal data. Details and the remaining statutory or technical retention periods (e.g. backups, statutory evidence and retention obligations) follow from the privacy policy. Upon deletion, the rights to your user content under § 8a para. 2 also expire.

(5) Background. The deletion of inactive accounts serves data minimisation and the principle of storage limitation (Art. 5(1)(e) GDPR): we do not keep personal data longer than is necessary for the purpose.

§ 4b Usage contract: term and termination

(1) Two contracts, not one. The usage contract for your account runs for an indefinite period – regardless of whether you have a subscription. The subscription (§ 4) sits on top of it and concerns only the paid functions. If your subscription ends, your account does not end; you then continue to use Rudelruf™ as a carer (§ 4 para. 1).

(2) Termination by you. You can end the usage contract at any time and without notice by deleting your account – in the app under Settings → "Delete account", confirmed with your password (for an account linked with Google, with your Google sign-in). Alternatively, an e-mail to info@lialabs.de from your registered address is sufficient. Important: Deleting your account is not a cancellation of your subscription – you cancel that separately in Google Play (§ 4 para. 4).

(3) What the deletion does. Your data is deleted; the privacy policy states the details and the few exceptions (§ 8c). If you are entered as a carer with other users, that role ceases – the owners concerned are notified of this, so that their network does not develop a gap unnoticed. Ongoing requests, meet-ups and chats end. The deletion takes effect immediately and is not reversible.

(4) Discontinuation of the service. The provider may discontinue Rudelruf™. It will announce this in text form at least three months in advance, so that you can arrange other protection for your pet in good time. Subscription periods already paid for but not yet used will be refunded on a pro-rata basis. The deletion of inactive accounts (§ 4a) and extraordinary termination for good cause (§ 8b para. 4) remain unaffected.

§ 5 Right of withdrawal for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Lia Labs, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, e-mail: info@lialabs.de) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the model withdrawal form below for this, which is however not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires. As distribution is done via Google Play, you can also assert a withdrawal or refund through your Google Play account.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you without delay and at the latest within fourteen days from the day on which the notification of your withdrawal was received by us. For this repayment, we use the same means of payment that you used in the original transaction; for purchases via Google Play, the reversal is done through Google.

Early commencement and expiry of the right of withdrawal

If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the withdrawal. Your right of withdrawal expires if we have fully provided the service and only began performance after you gave your express consent to this and confirmed your knowledge that you lose your right of withdrawal upon complete fulfilment of the contract. During the 14-day free trial period, no remuneration is due; a payment obligation arises only with the start of the chargeable subscription.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

(*) Delete as applicable.

§ 6 Availability and liability

(1) No availability guarantee: Rudelruf™ depends on third-party technology (internet, mobile network, Google push, device, battery, operating-system power-saving functions). The provider owes no uninterrupted availability and no guaranteed delivery or timeliness of alerts. Maintenance, disruptions or force majeure can interrupt the service.

(2) Personal responsibility: Rudelruf™ is an additional safety net, not sole protection. Do not rely exclusively on the app. Provide for the well-being of your pet on your own responsibility and keep classic emergency routes (vet, persons of trust) at hand.

(3) Liability: The provider is liable without limitation for intent and gross negligence as well as for injury to life, body and health. In the case of slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability is excluded. Liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected.

§ 6a Third-party providers and interfaces

(1) Which services we use. For individual functions, Rudelruf™ relies on third-party services – in particular for the delivery of push messages, the SMS secondary channel in an alert, purchase and billing via Google Play, hosting, the map display and the capturing of documents. Which providers these are in detail is stated in the privacy policy (§ 8c); this may change.

(2) No warranty for third-party services. The provider has no influence on the availability, content and results of these services. Their uninterrupted availability is not owed (§ 6 para. 1). If such a service fails or works incorrectly, this may limit the usability of Rudelruf™ – in particular the delivery of alerts.

(3) Your statutory rights remain. Paragraph 2 does not limit your rights in respect of defects under § 7 and changes nothing about the liability under § 6. The provider remains obliged to ensure the contractual provision of Rudelruf™ and, within what is reasonable, to replace a service provider with an equivalent one if it fails permanently.

(4) Results of automatic processing. Auxiliary values calculated by the device or by third-party services – such as the edge detection when capturing a document or the display on the map – are an aid and no assurance of accuracy. Check them yourself.

(5) Third-party terms. For the acquisition and payment via Google Play, the terms of Google apply in addition (§ 1 para. 2). For the use of third-party services that you call upon yourself, their terms apply.

§ 7 Warranty and updates

For the paid provision of Rudelruf™, the statutory provisions on contracts for digital products (§§ 327 ff. BGB, German Civil Code) apply. The provider provides the contractually agreed functions for the duration of the subscription and owes their freedom from product and legal defects in accordance with the statutory requirements (in particular functionality, compatibility and the quality customary for digital products of this kind).

Updates: During the provision period, the provider provides the updates that are necessary so that Rudelruf™ remains free of defects, including security updates. You are informed about such updates. If you do not install updates that are reasonably provided, the provider is not liable for defects that are based solely on this.

Warranty rights: If Rudelruf™ is defective, you can, in accordance with §§ 327i ff. BGB, demand supplementary performance, terminate the contract or reduce the remuneration. Claims for damages are governed by the liability provision of these terms of use.

§ 7a Support and fault reports

(1) How to reach us. There are two ways to obtain support:

(2) What support covers. We help with questions about operating the app, record fault reports and remedy defects in accordance with § 7. Support does not cover individual advice on keeping pets or medical information (§ 2 para. 4). Questions about billing, refunds and cancellation of your subscription are answered primarily by Google Play (§ 4); we will help you if you cannot get any further there.

(3) No response time promised. We process enquiries by order of receipt and urgency. A particular response or processing time and a particular availability are not owed. Your statutory rights remain unaffected, in particular the rights in respect of defects under § 7 and the liability under § 6.

(4) Support is not an emergency channel. No alert is triggered through support and no help for your pet is arranged. In an emergency, use the alerting function of the app and the classic routes – vet, animal rescue, emergency services (§ 2 para. 2, § 6 para. 2).

(5) What you contribute. So that we can help, use a current version of the app on a supported device and describe the fault as precisely as possible. The provision on updates in § 7 remains unaffected.

§ 8 Obligations of the user

You do not use Rudelruf™ unlawfully, do not enter third-party access/key data without authorisation and do not misuse the alert function (no false alerts). You keep your emergency data up to date.

§ 8a User content, rights and indemnification

(1) What user content is. "User content" is all content that you yourself post or transmit in Rudelruf™ – in particular texts in the chats (§§ 2c–2f), free texts and photos in profile, Betreuungs-Steckbrief, pet profile and Tierakte, found-pet, search and sighting reports (§ 2) as well as files stored in the Dokumenten-Ablage (§ 2h).

(2) You remain the owner; you grant only a use for service provision. You retain all rights to your user content. You grant the provider a simple, spatially unlimited right, limited to the contract duration and the respective circle of recipients you envisage, to store, technically process, reproduce the user content exclusively for the purpose of providing the service and to display and transmit it to the recipients envisaged by you (e. g. the chosen carer, the meet-up or search participants, household members). A use going beyond this, in particular for advertising purposes or a passing on to uninvolved third parties, does not take place. The right expires as soon as you delete the respective content or your account; short technical or statutory retention periods (e. g. backups, the deletion periods of the chats under §§ 2c–2f) remain unaffected.

(3) Your warranty. You warrant that you are authorised to post your user content, that it does not infringe any rights of third parties (in particular copyright, trademark, personality and data-protection rights) and does not violate any laws. You post third-party personal data (e. g. depicted persons, e-mail addresses of invited carers) only if you are authorised to do so.

(4) Indemnification. If a third party legitimately holds the provider liable because of user content posted by you, you indemnify the provider against these claims and reimburse it the reasonable costs of a necessary legal defence, insofar as you are responsible for the infringement. The provider informs you without delay about such a claim and gives you – insofar as legally possible – the opportunity to comment. Further statutory claims remain unaffected.

§ 8b Responsibility for content, reporting procedure and blocking

(1) Third-party content, no prior check. Rudelruf™ transmits and stores user content, but does not adopt it as its own and does not check it in advance for accuracy or lawfulness. The posting person alone is responsible for user content. The statutory responsibility privileges for service providers (§§ 7 ff. DDG, German Digital Services Act; Art. 4 ff. Regulation (EU) 2022/2065 – Digital Services Act) remain unaffected.

(2) Reporting. Via the reporting function provided in the app, you can report unlawful content or conduct violating these terms; in addition, you can reach us at the address stated in the Legal Notice. We check incoming reports and, upon becoming aware of unlawful content, take the necessary measures without delay (e. g. removing or blocking access).

(3) Measures and blocking. In the event of a violation of laws or these terms, the provider can – graduated according to severity and taking your legitimate interests into account – remove individual content, restrict functions as well as temporarily or permanently suspend/block individual requests, roles, meet-ups, chats or the entire account. This general provision summarises the blocking powers mentioned in §§ 2a–2h and supplements § 8. We inform you about a block and its reason, insofar as no legal grounds or overriding safety interests stand in the way.

(4) Good cause. Good cause entitling to extraordinary blocking or termination exists in particular in the case of significant or repeated violations (e. g. false alerts, harassment, obtaining contact details by deception, unlawful content) as well as in the case of endangerment of the safety of other users or of the service. Chargeable periods that remain unused due to a block for which you are responsible are not refunded; your statutory rights remain unaffected.

§ 8c Data protection

(1) Where you can read up on everything. Which personal data we process for which purpose and on which legal basis, how long we store it and to whom it is transmitted is set out in our privacy policy. There you will also find your rights under the GDPR – access, rectification, erasure, restriction, data portability, objection and the withdrawal of consent given – as well as the competent supervisory authority.

(2) Our role. For the processing of your data in Rudelruf™, the provider is the controller within the meaning of Art. 4(7) GDPR. Data protection matters can be addressed to info@lialabs.de.

(3) The privacy policy is information, not part of the contract. It fulfils our statutory information obligations (Art. 12 et seq. GDPR) and does not become part of these terms of use. We adapt it when the app or the legal situation changes; the procedure under § 10 does not apply to it. Your consents – for example for device location or the visibility of your community profile – are obtained separately; you can withdraw them at any time.

(4) Other people's data. If you enter third-party data, such as the email address of an invited person or the name of your key holder, § 3 para. 2, § 2i para. 3 and § 8a para. 3 apply: you must be entitled to do so.

§ 9 Rights to the app

(1) Use for a period of time, not acquisition. Rudelruf™ is provided to you as a service over the internet (§ 2j). You do not acquire the app or the server services; you receive them for use for the duration of the usage contract. Paid functions are available to you for as long as your subscription runs (§ 4); the permanently free use as a carer remains unaffected (§ 4 para. 1).

(2) Scope of the right of use. The provider grants you a simple, non-exclusive, non-transferable and non-sublicensable right to use the app on your own devices within the scope of the contract. The right is limited to the duration of the usage contract and ends with it.

(3) What you do not do. The following are prohibited in particular:

Reverse engineering, decompilation and disassembly are permitted only within the legally permitted framework (§§ 69d, 69e UrhG – German Copyright Act).

(4) The provider's rights, rights to your content. The name, logo, design and program code of the app remain reserved to the provider. This section changes nothing about your own content – § 8a applies to that.

(5) Breach. In the event of a breach, §§ 8 and 8b apply (measures and blocking).

§ 10 Amendments to these terms of use

The provider can amend these terms of use insofar as this is necessary to adapt to changed legal or technical conditions, to changed case law or to extensions of the range of services and the users are not thereby unreasonably disadvantaged. Amendments are communicated to you at least six weeks before their planned entry into force in text form (e.g. by e-mail or as a note in the app). Your consent is deemed to have been given if you do not object to the amendments by the time of their entry into force; you are specifically informed of this consequence, your right of objection and the deadline in the notification. If you object, the contract continues under the previous terms; in this case the provider is entitled to terminate the contract ordinarily at the time of entry into force. Amendments to the main performance obligations or the remuneration require your express consent.

§ 11 Final provisions

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) (the consumer protection of the state of residence remains unaffected). Should a clause be invalid, the rest remains valid.

Place of jurisdiction: If the user is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction is the seat of the provider. In relation to consumers, the statutory places of jurisdiction apply.

Set-off: Against claims of the provider, you can only set off with undisputed or legally established counterclaims.

Consumer dispute resolution: We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not take part in them.